Privacy Policy

Refund and Return Policy

At ICU Clinic, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds of products or services purchased through our platform.

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 1. Return Eligibility

You can return a product if it meets all the following conditions:

• The product was delivered in the last 7 days

• It is unused, in original packaging, and in resalable condition

• You have the original invoice or proof of purchase

• The product is not listed under non-returnable items

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2. Non-returnable Items

Certain types of items or services are not eligible for returns or refunds:

• Health care services already availed

• Customized or special-order items

• Perishable goods such as medicines

• Items on sale or discounted under promotional offers

• Gift cards or digital/downloadable items

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3. Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, please email us at support@icu.clinic with photo evidence of the damage and your invoice.

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4. Refunds (if applicable)

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

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5. Late or Missing Refunds

If you haven’t received a refund after the mentioned period:

• First, re-check your bank account or payment app

• Contact your credit card or bank company (processing time varies)

• If you’ve done all of this and still haven’t received your refund, please contact us at billing@icu.clinic

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6. Return Shipping

• You will be responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund (if prepaid).

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7. How to Initiate a Return

To request a return or refund, follow these steps:

1. Email your return request to support@icu.clinic within 7 days of receiving the product.

2. Mention your order number, product name, and reason for return.

3. Wait for confirmation and further instructions from our team.

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8. Fraud Prevention

All return and refund requests are subject to verification. ICU Clinic reserves the right to refuse any refund or return request that appears fraudulent or suspicious.